No, towing is a violation of the rental agreement and is strictly prohibited.
There is no refund for unused days on daily and weekly rentals. For monthly rentals, if the customer returns the vehicle before the completion of the month, a refund will be applied, subject to the application of a shorter duration package.
Generally, U Save Rent a Car does not permit its vehicles to be driven to other countries. Please contact us directly for any further inquiries.
Yes, a valid police report is mandatory for any insurance coverage to be applied. SCDW must be opted for at the time of booking or vehicle pick-up and cannot be added during the rental.
Absolutely. You can extend your rental at any time during the rental period by contacting the pick-up location or calling us at +971 50 838 0870.
No, off-road use is a violation of the rental agreement and is strictly forbidden.
A grace period is provided for every rental. Any further extensions will incur an additional day’s charge. If you anticipate a delay in returning the vehicle, please contact the branch or our toll-free number immediately.
Yes, vehicles can be dropped off at any location within Dubai. A minimum drop-off charge may apply if terminating the contract.
Yes, an additional driver can be added for a minimal charge. Inform our counter staff at the time of rental and ensure the extra driver has a passport and valid driving license.
UAE Resident Visa Holders: Must have a valid UAE license held for over a year.
Visitors with GCC Passports: A valid GCC country license is required.
Visitors from Other Countries: A valid International Driving License is mandatory. For a list of countries whose visa holders can drive without an international license, please call us at +971 50 838 0870.
U Save Rent a Car offers 24-hour breakdown and roadside assistance with all rental packages. In the event of an accident, do not move the vehicle unless it is causing an obstruction. Call the police (999) and stay with the vehicle if it is safe. A police report is necessary for insurance claims. Notify us about the incident so we can arrange a replacement vehicle if needed.
We urge all customers to adhere to traffic regulations for their safety and legal compliance. Common traffic fines include:
- Exceeding the speed limit
- Failure to pay for parking
- Poor lane discipline
- Not following traffic signals
- Failure to wear seat belts
- Using a phone while driving
Parking is readily available throughout the UAE. Roadside parking is paid, with parking meters installed. Charges vary based on the time of day and parking zone. Ensure you check the parking zone and pay the appropriate fee when parking a U Save Rent a Car vehicle.
The renter must be at least 21 years old and possess a valid driving license and credit card.
Credit cards are required for the security deposit. This amount is blocked, not deducted, from the card unless there are charges added to the contract after the vehicle is returned. Examples include Salik (Toll) fees and traffic fines.
The security deposit is not charged to the card, so there is no actual refund. However, it can take up to 29 days (or less, depending on the card provider or bank) for the block to be released. After this period, the blocked amount will become available for use again.
You may receive a notification from your bank when the money is blocked. However, the blocked amount won’t be debited from your account, so it will not appear as a charge on your credit card statement.
